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Policies, Terms & Conditions

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Clinic Privacy Policy

In-Balance Counselling & Consultants Pty Ltd ABN 320089003967 (“us”, “we”, “our”) trading under the names of Sagire, Sagire Clinic, Tasmanian Chinese Medicine recognises the importance of your privacy and respects your right to control how you personal information is collected and used.

This privacy policy is aligned with the Australian Privacy Principles as set out in the Privacy Act 1988 and describes the way we may collect, hold and disclose personal information. This policy applies to any of our websites for acupuncture and herbal medicine. Our online store has a seperate policy as per its website.

In this policy personal information refers to any information which may identify you or by which your identity might be reasonably determined.

WHAT INFORMATION DO WE COLLECT?

We collect information from you when you register on our site, subscribe to our newsletter, respond to a survey or fill out a form (including booking forms). When registering on our site, as appropriate you may be asked to enter your name, email, phone number, address and other contact information.

You may visit our site anonymously however this will impact on the features you are able to use.

We will never send emails requesting credit card details or other personal information.

Sensitive information refers information about an individual’s racial or ethnic origin, political opinions, religious belief or affiliation, work, sexual orientation, your payment and billing information and will be collected only where necessary to offer you a service. We may collect details of conversations we have had with you or any other information relevant to us.

We may collect sensitive information about you including medical reports, referrals, medication, health history and other important health information where you consent and such information is reasonably necessary to provide our services to you.

We automatically collect through our site and services information that is often not personally identifiable, such as the website from which visitors cameo our site, IP address, browser type and other information relating to the device through which they access the site.

WHAT DO WE USE YOUR INFORMATION FOR?

Any of the information we collect from you may be used to:

provide services for the purposes it was collected for including maintaining your account, contact details, processing payments and keeping you informed.
personalise your experience enabling us to better respond to your individual needs
improve our website by striving to improve our website offerings based on information and feedback we receive from you
improve customer service by using your information to effectively respond to your customer service requests and support needs
administer a content, promotion, survey or other site feature
send periodic emails
The email address you provide on registration may be used to send you information and updates pertaining to company news, updates, special promotions or service information or similar.
we may use non-personally identifying information about clients for the purposes of training, market analysis, research, marketing and other purposes.

If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email.

HOW DO WE PROTECT YOUR INFORMATION

We implement a variety of security measures to maintain the safety of your personal information when you place an order or provide information.

We will take all reasonable steps to protect your personal information from misuse, loss, unauthorised access and modification or disclosure. We choose to use highly regarded providers for our record keeping storage along with reasonable physical, technical and administrative measures to protect personal information.

Despite our best endeavours, you should be aware that no data security measures can guarantee security one hundred percent of the time. We especially cannot guarantee the security of any information you send via the internet either via a website or email and such transmission is at your own risk.

We have certain legal and regulatory reasons for keeping your information for set time periods. If we are no longer required to use the information, we take reasonable steps to destroy or de-identify it.

Personal information may be stored with third party data centres that may be located overseas. We choose our providers with care but can take no responsibility for any data breach or regulatory changes that impact their service to us.

Cookies are small files that a site or its ISP transfers to your computer hard drive through your web browser (if you allow) that enables the site or ISP systems to recognise your browser and capture and remember certain information. For instance it may repopulate information on forms.

Our site may use cookies to personalise your experience of the site. We do not use them to track your general usage of the site in any identifiable way. The default settings of your browser may allow cookies from your search engine or internet service provider to save a cookie on your machine. You can choose to have your computer warn you when a cookie is being sent or you can choose to turn off all cookies in your browser settings.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We may disclose your personal information to third parties or contractors who are integral to the provision of our services. This may include third party applications for accounting, clinic management, email services and the like.

We do not sell, trade or otherwise transfer your information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting and marketing

our business or servicing you, so long as these parties agree to keep this information confidential in line with the policy statement you are reading. We will, however, release your information when we believe it is appropriate comply with the law, enforce our site policies or protect ours or others’ rites, property or safety. No other information will be provided to any other parties for marketing, advertising or similar such purposes.

We may provide your information to other medical service providers such as your doctor or specialist or to insurance providers and the like where your condition is covered by such organisations.

THIRD PARTY LINKS

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have seperate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome feedback about these sites.

ACCESS AND ACCURACY

You can access and/or correct information we hold about you by contacting us as described below. We encourage you to contact us should your details change in order to keep your record up to date. Where you require copies of your records please allow 10 business days for processing. We reserve the right to charge a reasonable processing fee depending on your request at our discretion.

DATA BREACHES

Should we become aware of a data breach impacting your information we will notify you as soon as reasonably practicable in accordance with the relevant Act.

YOUR CONSENT

By using our site, you consent to this policy.

CHANGES TO OUR POLICIES

If we decide to change our Privacy Policy or other policies, we will post those changes on these pages.

CONTACTING US

If there are any questions regarding this or any of our policies you may contact us here.

The Practice Manager

Sagire

40a Risby St

Ulverstone, TAS 7315

The clinic phone number is 03 6425 5540.

Store Policies & Terms of Service

JUMP TO PRIVACY POLICY

JUMP TO SHIPPING POLICY

JUMP TO RETURNS POLICY

Terms of Service

This website is operated by In-Balance Counselling & Consultants Pty Ltd and its associated trading names. Throughout the site, the terms “we”, “us”, and “our” refer to In-Balance Counselling & Consultants Pty Ltd. In-Balance Counselling & Consultants Pty Ltd offers this website including all information, tools and services available from our sites to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site(s) and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current site(s) shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or territory of residence, or that you are the age of majority in your state or territory of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, malware, or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall In-Balance Counselling & Consultants Pty Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless In-Balance Counselling & Consultants Pty Ltd and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 40 Risby Street, Ulverstone, Tasmania, 7315, Australia.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about the Terms of Service should be sent via email.

Privacy & Safety

This Privacy Policy describes how https://www.sagire.com.au (the “Site” or “we” collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. This policy refers to the retail operations and associated aspects of In-Balance Counselling & Consultants Pty Ltd trading as Sagire/Sagire Shop. Please see above for Privacy Policies for our clinical and coaching/education operations.

When you purchase something from our website or fill in any forms, we collect the personal information you give us such as email address, name, address and other information you supply. This allows us to provide products and services to you to fulfil our contract, to process transactions, arrange for shipping, provide invoices, confirmations, communications about your transaction, and screen our orders for potential risk or fraud. This information is shared as required to maintain the website, organise shipping, payments and other aspects of your transaction.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with general information that helps us learn about your browser and operating system. Examples of information collected include version of web browser, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site. This information is used to load the site accurately for you and your device, perform analytics and for site optimisation. The information is collected automatically when you access the site using cookies, log files, web beacons, tags or pixels. The information is shared with Wix who operate our site.

We also use email marketing from time to time with your permission. You may unsubscribe from these marketing emails via the link at the bottom of the email.

We only store information needed to conduct business with you. We may use this information to contact you about your order, for example failed credit card transactions, incomplete order information or stock availability.

We will never sell or provide access to your details to third parties other than as part of the processing of your order. For example, we may disclose your details to our payment gateway providers, delivery services and providers of the services we use to manage the back end of the business for example accounting, marketing, email services etc.

When you use our website(s) and/ or provide us with personal information, it is deemed that you give consent to the collection and use in accordance with the points above.

By using this site, you represent that you are at least the age of majority in the place you reside.

You may withdraw your consent for us to contact you, to continue to collect , use or disclose your information at anytime by contacting us via email or by mailing us at Privacy Officer, In-Balance Counselling & Consultants Pty Ltd, 40 Risby St Ulverstone TAS 7315. Some information collected prior to withdrawal of consent is required to be kept for legal, accounting or taxation purposes.

Should our store be acquired or merged with another company your details may be transferred to the new entity.

We may disclose your personal information for legal purposes or if you are in violation of our Terms of Service.

Our website(s) are hosted on Wix. They provide us with the e-commerce platform that allows us to sell our products and services. We use Wix’s data storage, databases and their general application. They store your data on a secure server behind a firewall.

We use Google Analytics to help us understand how our customers use the Site and for targeted marketing. You can read more about how Google uses your personal information here. You can opt out of Google Analytics here.

For more information on targeted marketing see here. To opt out of targeted advertising you can visit here (Facebook) and here (Google).

Cookies are small pieces of information downloaded to a computer when you visit our site. They serve to make your browsing experience better by allowing the website to remember your actions and preferences (such as what currency you use). This prevents you from having to re-enter information each visit. Cookies will also tell us how people are using our website. We use a number of different cookies including functional, performance, advertising, social media and content types. Although it may impact your experience of our site, you can turn off cookies in your browser controls. A list of Wix cookies can be found here. Other applications we use as part of the running of our business may also use cookies.

Third party providers such as payment gateways may also use your information. We recommend you read their privacy policies in order to be familiar with how they are using that information. Some of these providers may be located outside Australia and be subject to laws and regulations in those jurisdictions. Once you leave our site or are redirected to a third party website or application, you are no longer covered by this Privacy Policy or our Terms of Service.

This includes when you follow links we provide in good faith on our website for instance manufacturer instruction pages. You should again, familiarise yourself with their policies.

We may update this policy from time to time in response to changing regulations or operations in the business.

For more information, to register a complaint or amend your personal information please contact us.

Sagire, 40 Risby St, Ulverstone, Tasmania 7315, Australia.

SHIPPING POLICY

Shipping Policy

We ship within Australia only.
We charge a flat shipping rate of $12.95 on all regular orders. Additional charges may apply for large or bulky orders or where customers request express shipping.
We use Sendle as our primary shipping partner but may also use Australia Post or other courier services where we deem them more suitable.
We aim to ship within 2-3 business days of receiving your order and payment. If delivery timeframe is important for your order please contact us to see if we can express deliver or make other arrangements.
Express shipping will incur an additional fee. You should be aware that our location in regional Tasmania may mean that even express shipping may take 2-3 business days from dispatch.
COVID-19 is impacting all delivery services. Please refer to the relevant delivery service for expected time frames (our postcode is 7315). Each delivery service will have its own policies around safe delivery practices, contactless delivery, signature requirements. Please check with them directly for their latest updates.
Mainland Australians should be aware that we are in Tasmania (7315) and this can add time to deliveries. Even with Express services this may mean an extra day or two - refer to the delivery service.
All stock on our website should be in stock unless otherwise indicated. However occasionally items may go missing or be damaged when we go to pack your order. If this occurs we will contact you asap to let you know and organise to order more stock/ offer alternatives or refund the purchase price.
We cannot be held responsible for loss, delay or damage by our delivery services. Once items have been shipped, they become the property and responsibility of the purchaser. We check each item and take extra care with our packing so if an order arrives damaged or is misplaced, it is the purchaser’s responsibility to liaise with the delivery service concerned. No refunds or replacements will be given for products missing or damaged in transit. We will however provide you with all the necessary information to make your claim. Please advise us immediately of any damage in transit together with photographic evidence.
Once shipped a tracking number will be issued to the email address you provided. This will allow you to track the progress of your order. Please check your details carefully when submitting your order as once it is received and dispatched we are unable to alter them.
Please make sure your delivery address is correct. In the event that a parcel is returned to us due to incorrect or incomplete delivery address being provided, you will be charged a return fee of $10 (which is what we are charged for returns) along with the regular shipping fee to resend your items.
If items delivered by a third party delivery service are delivered to a collection agency because you were not home, we are not responsible for redirecting, refunding or replacing these items. You will need to organise your own collection from the agency.
Please note that payment must be received prior to dispatch of any order.

RETURNS & EXCHANGE POLICY

Returns Policy

We aim to provide quality items that are checked and carefully packaged prior to shipping. We cannot give refunds or credits except in the case of defective or incorrectly described items or incorrect shipment.
As per our shipping policy - We cannot be held responsible for loss, delay or damage by our delivery services. Once items have been shipped, they become the property and responsibility of the purchaser. We check each item and take extra care with our packing so if an order arrives damaged or is misplaced, it is the purchaser’s responsibility to liaise with the delivery service concerned. No refunds or replacements will be given for products missing or damaged in transit. We will however provide you with all the necessary information to make your claim. Please advise us immediately of any damage in transit together with photographic evidence.
We will arrange replacement, exchange or refund for any items that are supplied in a faulty condition, incorrectly described or incorrectly supplied. Please contact us via the email link on our website detailing any issues as soon as possible. We may require proof of purchase. We reserve the right to refuse a return on any product that does not deem itself faulty or damaged.
We aim for our customers to be satisfied with their purchases. We may in some circumstances offer a return for exchange or store credit. Requests for exchange or credit should be made via our website within 7 days of purchase receipt. They must be accompanied by proof of purchase. The item needs to be returned in as-new condition along with all product packaging intact, labels and tags and must be unused, unworn and unaltered condition. The item is to be returned by a trackable service using the return address label we will provide you. Exchanges and credits will be issued within 5 business days of the items being received and found meeting all the conditions outlined above. The cost of returning the item, as well as the cost of shipping any exchange item is the responsibility of the purchaser.
Shipping and handling charges are non-refundable.
No change of mind returns are accepted on therapeutic, food and beverage items or beauty items such as creams.
Jigsaw Puzzles - these will only be considered faulty if the pieces are broken or snapped. Some lifting of the paper from the card can occur through handling, humidity etc and is not considered faulty. Should a piece be missing please contact us and we will provide you with manufacturer details so you can organise a replacement directly with them. Under no circumstances will we accept change of mind returns of puzzles where the plastic wrap or other seal is broken.